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PHL Unveils Rebrand and $500 Million Upgrades After Fifth Straight Last-Place J.D. Power Rank

Officials cite aging terminals as the core problem despite a 29-point score gain.

Overview

  • J.D. Power’s latest survey placed Philadelphia International Airport last among 27 similarly sized U.S. airports for a fifth consecutive year.
  • Airport and city leaders revealed a new logo and the slogan “Good Things Start Here” at a State of the Airport event.
  • PHL and American Airlines outlined a $500 million package spanning 50 projects targeting restrooms, seating, signage, new exits, and SEPTA rail platforms.
  • Leaders referenced a broader $1.8–$2 billion capital program for Philadelphia’s two airports with upgrades geared to visitor-facing needs before 2026, with no new gates planned.
  • PHL handles about 30 million passengers a year and roughly 335 daily flights, with recent additions including two American Airlines lounges and several local dining outlets.