Overview
- The Deutscher Apothekerverband says the new permission takes effect on 1 July 2026 and lets pharmacies bill statutory and private insurers for staff‑assisted video consultations.
- Under the model a patient uses a room separated from the sales area while pharmacy staff set up the video link and the patient conducts the consultation alone unless they need help.
- Patients must prove insurance status, with statutory insured asked to bring their electronic health card so prescriptions issued as e‑prescriptions can be filled immediately in the same pharmacy.
- A standardized triage questionnaire used by the 116 117 medical first‑assessment will guide whether assisted telemedicine is appropriate and help channel urgent cases to the right level of care.
- Rollout will be gradual because pharmacies must create private rooms, train staff and arrange cooperation with local physicians, with the DAV expecting an initial cohort of a few hundred outlets and an apoguide.de filter coming later.