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PGIMER Serves Show-Cause Notice to OPD Canteen Contractor and Proposes IRCTC Takeover

The measure follows revelations of inflated patient bills, introducing plans to outsource four campus cafeterias alongside stepped-up security through ex-servicemen hires supplemented by student volunteers.

To explore better options for canteen regulations, PGIMER has also sent a proposal to Indian Railway Catering and Tourism Corporation (IRCTC) to manage four of its canteens. (HT File)
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Overview

  • PGIMER has issued a month-long show-cause notice to contractor Dheeraj Dhawan after finding evidence of billing patients for unordered items.
  • The institute has forwarded a proposal to IRCTC to manage four hospital cafeterias with the aim of enhancing hygiene and service quality.
  • A tender process is under way to recruit 300 ex-servicemen as security personnel who will be deployed at critical areas within a month.
  • Student volunteers under Project Sarathi continue to assist with patient flow management in the New OPD building to reduce congestion.
  • PGIMER’s zero-tolerance policy empowers it to terminate contracts or pursue legal action against any contractor found negligent or non-compliant.