Overview
- Service was fully restored by 4:31 a.m. Tuesday, after a Mission Street substation fire left about 125,000–130,000 customers without electricity at the peak.
- PG&E will automatically credit $200 to residential accounts and about $2,500 to affected businesses, with additional claims available for larger losses and an estimated $50 million in total compensation.
- City leaders called for hearings and a full explanation as PG&E engages third-party engineers to investigate the cause, which remains under review despite recent upgrades and a Dec. 5 inspection.
- Businesses reported significant spoilage and lost revenue, transit and services were disrupted, and residents in high-rises faced elevator outages and limited communications.
- On Wednesday, a separate equipment-failure fire at PG&E’s Saratoga substation cut power to about 21,000 customers before being contained, with most service restored by midday as crews prepared for new storms.