Overview
- PG&E restored service by about 8 a.m. Monday to roughly 3,600 Civic Center customers after an overnight, planned shutoff.
- Muni Metro fully reopened late Monday morning following safety checks after the outage disrupted subway service between Van Ness and Embarcadero.
- A second shutoff is scheduled shortly after midnight Tuesday for about 14,000 customers in the Richmond and Sunset districts, with an estimated duration of up to two hours.
- PG&E has kept neighborhoods powered with temporary generators and says it will remove them once the substation returns to normal operations, including units at 24th Avenue and Balboa Street.
- The utility is notifying customers by text, voicemail and email, posting maps online and fielding questions at 800-743-5002, while businesses report losses and many await resolution of December damage claims.