Overview

• A blind tourist was left without a ride at Pescara station when her request to board with her guide dog was refused, prompting her to call the railway police (Polfer).
• Polfer agents attempted mediation then escorted the woman to her hotel in a different vehicle before forwarding an informativa to the Polizia Municipale di Pescara.
• Pescara’s regulations mandate free carriage of service animals, and municipal authorities have confirmed a fine is all but certain under the city’s public transport rules.
• The local taxi commission is scheduled to review the case and could suspend the driver’s license for up to one month, drawing on a precedent in Milan where a similar refusal led to a 30-day ban.
• Disability group Carrozzine Determinate and Minister for Disabilities Alessandra Locatelli have demanded mandatory sensitivity training for drivers and stressed that legal enforcement must be paired with a broader cultural shift toward genuine inclusion.