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Peru’s Congress Mandates Virtual Complaints Book for E‑Commerce Platforms in Unanimous Insistence Vote

The decision positions consumer‑code amendments for swift promulgation to standardize visible access to complaint filings online.

Overview

  • The plenary approved the insistence with 88 votes in favor and none against, reaffirming changes to the Consumer Protection and Defense Code.
  • Articles 150 and 151 of Law 29571 are modified to include digital commerce within the existing complaints framework.
  • E‑commerce platforms must display a permanent, easily accessible link to the Libro de Reclamaciones, and physical establishments must keep visible notices for in‑person and digital channels.
  • The measure stems from Bill 7117/2023‑CR, initially passed on June 11, 2024 and later observed by the Executive on July 18, prompting Congress to reject those observations.
  • Consumer committee chair Katy Ugarte defended the change as coherent and enforceable, noting the vote requires no second approval and leaves the text ready for promulgation.