Overview
- The Executive published Legislative Decree No. 1729 in El Peruano, modifying the Consumer Protection Code and taking effect on February 13, 2026.
- Providers selling through digital channels must offer accessible, effective and permanently operational complaint mechanisms that let consumers file claims directly without costs or unnecessary burdens.
- Foreign providers targeting Peru must at minimum keep an operative email address for questions, complaints, suggestions and returns when no other complaint system exists.
- New language in Article 56 classifies interface designs that manipulate consumer choice—such as involuntary subscriptions or preselected add‑ons—as prohibited coercive methods subject to Indecopi sanctions.
- The government must issue complementary rules within 180 days, and legal experts note open questions around the scope of “permanently operational” channels and the breadth of the dark‑patterns prohibition.