Overview

• A statewide alert at 3:18 PM on July 11 signaled intermittent failures across all 67 counties, and disruptions continued into the evening.
• The cause remains unknown, with early reports pointing to a technical glitch at a third-party vendor.
• Governor Josh Shapiro said he has been briefed and urged callers to reserve 911 for true emergencies while officials pursue a fix.
• York and Montgomery counties have rerouted calls to non-emergency lines, warning of potential delays in response times.
• The Philadelphia Police Department cautioned that some calls may not connect and published district-specific backup numbers for urgent needs.