Overview

• PayPal says the system is stable and fewer than 5% of German customers were affected, with targeted resolution emails sent and in‑account notices stating no action is required.
• Many users are receiving late dunning emails tied to end‑August transactions as PayPal and banks reattempt debits within up to four working days, so customers are urged to keep accounts funded to avoid bank fees.
• Erroneously charged fees from returned debits or temporary overdrafts will be reimbursed in full, though customer support channels report long waits and recommend written inquiries.
• Germany’s savings banks complained to the Bundesbank and ECB about PayPal’s cooperation and communication during the incident, citing heavy call volumes and operational strain.
• Fraudsters are exploiting the situation with phishing targeting ING and Sparkasse customers, phone scams requesting PayPal PINs, and guest‑checkout IBAN abuse, prompting consumer‑protection warnings and reminders to reverse unauthorized debits within eight weeks.