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PayPal Outlook Weakens as CEO Switch Signals a Reset

Weak guidance has raised doubts about PayPal’s plan to restart growth.

Overview

  • PayPal shares sit about 83% below their all-time high after a fourth-quarter miss and a softer outlook.
  • Full-year 2025 results showed modest gains, with total payment volume up 7%, revenue up 4%, and adjusted EPS up 14%.
  • Management guided to slight declines in transaction margin dollars, a key profit measure, and in earnings per share.
  • The company announced a leadership change, with Alex Chriss departing and HP chief Enrique Lores set to take the helm.
  • Growth has cooled across a 439 million-account base, with 231 million using the service monthly and per-user transactions slipping as Apple and Alphabet gain ground.