Overview

• PayPal has begun automatically applying a €10 credit to accounts it identified as directly impacted, with notifications sent by email and no action required from recipients.
• The credit appears in activity logs as “Kredit von PayPal” and is unrestricted balance rather than a conditional voucher.
• Only customers whose transactions failed or were blocked during the incident qualify for the payment, based on PayPal’s review of affected activity.
• PayPal traced the disruption to a programming error that impaired a fraud-detection control during an August 23–24 update, and it says service has been restored.
• Consumer groups report ongoing phishing emails and impersonation calls tied to the incident, and they advise users to verify requests only via the official PayPal app or website.