Overview
- Multiple viral videos and posts from users in Hyderabad, Delhi/Noida and elsewhere show men claiming to be Rapido captains approaching or picking up passengers without matching app details.
- Common red flags in the accounts include drivers failing to show in-app ID, arriving in a different vehicle type than the booking, using phones that display an OTP entry page, and pressuring riders to get in.
- Rapido has told riders it has taken immediate action on reported captain accounts, is reviewing complaints, and has reiterated in-app checks such as captain profiles, vehicle details and OTP verification.
- Passengers describe fear and injury from these encounters—one woman posted footage of a man near Charminar who could not show ID, another cancelled after a bike booking was met by a car, and one rider says she jumped from a moving scooter and was hurt.
- Platform monitoring and company investigations are ongoing but riders say customer care responses have been slow or unsatisfying, leaving outcomes pending and spurring calls for faster, clearer remediation and stronger verification steps.