Overview

• Three Boeing 787-9 Dreamliner services between Paris Charles de Gaulle and New York JFK were cancelled or delayed between July 3 and 5 due to technical issues.
• Stranded travellers were told by airline staff to cancel and rebook their own flights and to arrange overnight accommodation independently.
• Last-minute rebookings cost some passengers up to twice the original fare, and refunds from Norse Atlantic have not yet been issued.
• The July 11 video shows an irate, diabetic mother confronting check-in staff and being detained by French police at CDG.
• Norse Atlantic has not provided a formal response addressing the operational failures or passenger grievances.