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2h ago

Partial 911 Outage Disrupts Cell Calls in Riverside County

Residents were told to call alternate emergency lines because authorities do not yet know the cause or when service will return.

Close-up of a hand holding a smartphone while dialing the emergency number 911 outdoors, with a blurred rural background symbolizing urgency and emergency response in a natural setting.
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Overview

  • The Riverside County Sheriff’s Department reported Thursday that some cellphone users in the county could not reach 911 during a partial outage.
  • The department posted the alert on X and gave alternate numbers, including 951-776-1078 for Riverside and local lines for Indio and Palm Springs.
  • Officials said the cause, the full geographic scope and the timeline for restoring 911 service were unknown at the time of reporting.
  • Palm Springs police reported that some T-Mobile customers had difficulty connecting to 911 while text-to-911 remained available there.
  • The outage shows counties rely on social posts and backup phone lines while they coordinate with phone companies, and callers should try 911 first then use the posted alternates if a call does not connect.