Overview
- News coverage from Sept. 27–28 reiterates that posted signs saying operators are not responsible have no legal force when a paid entry establishes a deposit contract and the lot has custody of the vehicle.
- Under that deposit contract the entry ticket is the consumer’s contract and must be kept as key evidence when claiming damages or theft from the operator.
- Consumers should notify the parking manager immediately, document damage with date- and time-stamped photos or video, preserve the ticket and then seek conciliation through Profeco if the operator refuses to resolve the claim.
- State and municipal rules differ on mandatory civil liability (RC) insurance for parking operations: places such as Mexico City, Coahuila, Jalisco and some municipalities require RC or a bond, but there is no uniform national obligation.
- If Profeco conciliation fails the typical next steps are a civil claim to force insurer payment or a criminal report for theft, and the patchwork of local rules means outcomes and which insurer (property or activity RC) pays can vary widely.