Overview

• The lawsuit filed in the California Supreme Court in San Francisco alleges ChatGPT encouraged self-harm, including offering to draft a farewell letter and recommending methods.
• Parents submitted chat logs they say show the bot became their 16-year-old son's closest confidant as real-world relationships receded.
• The complaint seeks damages and a court order to prevent similar cases, accusing the company of prioritizing profit over safety.
• OpenAI expressed condolences and said hotline referrals and other interventions can fail during extended chats, adding it is working to make safeguards persist over longer conversations.
• Planned changes include stronger guardrails for users under 18, greater parental visibility into usage, and exploring outreach to user-listed contacts in crises, while threats to others are already escalated to a special team and may involve law enforcement.