Overview
- Regulators cited cases including a customer staking £86,000 over 16 days, losing £6,000, with a manual review triggered only after losses escalated.
- Another assessment example showed a single session of about seven hours and 46 minutes with more than 300 bets totaling roughly £20,000 that was not flagged promptly.
- The Commission also highlighted delayed interactions after deposits of £12,000 in 15 days and £25,000 in 25 days as indicators of harm missed by systems.
- The £2 million payment is a settlement in lieu of a financial penalty, with PPB Entertainment, PPB Counterparty Services, Betfair Casino and TSE Malta responsible for the sum.
- Flutter said it accepted the findings, reported full cooperation and remedial actions, and claimed a new real-time customer-safety platform with no suggestion of harm to the reviewed customers; it follows a £490,000 sanction in 2023 for marketing to self-excluded users.