Overview
- OYO issued a formal apology, removed the Meera Eternity property from its booking platform and launched an internal inquiry into the incident.
- The father and his 14-year-old son, a national-level skater, arrived in Noida for a championship and were turned away at the Sector 44 hotel after staff cited a made-up police order barring guests from Bangladesh, Punjab and Jammu and Kashmir.
- The hotel receptionist repeatedly conflated Bengalis with Bangladeshis, telling the family “Bengal or Bangladesh, it’s the same thing” when they insisted they were from West Bengal.
- Noida DCP Yamuna Prasad clarified that police only instruct hotels to verify documentation of Bangladeshi nationals and issued no directive against guests from any Indian state.
- The family had to relocate to a more distant hotel in Sector 49 and OYO customer care promised a refund within seven to ten days as the case attracts wider scrutiny.