Overview

• The package offers free energy‑saving products, home efficiency upgrades installed through GBIS, and financial help such as Direct Debit reductions, emergency credit top‑ups, and extended repayment plans.
• Delivery will be supported by charity partners including StepChange, Money Advice Trust, Warm Welcome Campaign, National Energy Action, Alzheimer’s Society, Samaritans, and others.
• OVO describes this as its largest customer support effort to date, adding to £190 million of assistance provided since 2022 and help for 42,000 customers last year.
• Company polling reports 91% of people are worried about winter energy bills and 67% support a social tariff, though the figures come from OVO’s own survey.
• A Green Alliance report cited by OVO says a targeted social tariff would lift more people out of poverty than the government’s 2024 Warm Home Discount.