Overview

• The Extra Support Package targets vulnerable households with free electric blankets, smart sockets and home-efficiency kits, plus potential boiler or heat pump upgrades.
• Financial measures include direct debit reductions, emergency credit top-ups and extended repayment plans, with some support available throughout the year.
• Enhanced winter applications open on 1 October via a short online form that asks for monthly disposable income and takes about two minutes to complete.
• Delivery will be through partnerships with the Warm Welcome Campaign and StepChange to provide practical assistance and debt advice.
• The announcement comes as Ofgem’s October cap lifts a typical dual-fuel direct-debit bill to about £1,775 a year, and OVO is urging the government to introduce a social tariff.