Overview
- True Sound Live Ltd. issued a statement asserting the Toronto show started as scheduled with Indian Idol singers opening the program.
- The company said the agreed format featured an 8:30 pm Q&A followed by a 60‑minute performance, but claimed Madhuri Dixit arrived around 10 pm after being given the wrong call time by her own team.
- Organisers described the delay as beyond their control and named backstage figures, including Shreya Gupta, as contributing to confusion by focusing on personal video recordings.
- Attendees had earlier posted videos alleging a near three-hour delay and a talk-heavy program marketed as a concert, with many demanding refunds and urging complaints to Consumer Protection Ontario; tickets were reported at about £160 (₹16,800).
- Madhuri Dixit and her representatives have not issued an official response, and the tour is slated to continue with upcoming US dates in New Jersey, Boston, Chicago, Houston and New York.