Overview

• Dominique Lefèvre, 63, received a bill exceeding €37,000 after a week in Morocco, with most charges logged between 03:39 and 06:34 on May 2.
• He maintains he did not use his phone during that window and suspected a hack or technical error.
• Orange says his plan included 5 GB of roaming in Morocco and reports sending 16 SMS warnings prior to the excess charges.
• The company had cut his phone and internet lines, which disrupted his bar’s cash register, before restoring service when the bill was reduced.
• Media report the reduction to €500 reflected his credibility and 38 years as a customer, with similar travel billing shocks reported elsewhere, including a US couple’s $143,000 invoice.