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2mo ago

Orange Cuts €37,700 Morocco Roaming Bill to €500 After Customer Dispute

Orange says the charges stemmed from data overages in Morocco outside EU roaming rules.

Diese Rechnung bedrohte die Existenz des Bar-Besitzers aus Maule bei Paris.
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Diese Rechnung bedrohte sogar seine Existenz. Wie die Kosten entstanden.

Overview

  • Bar owner Dominique Lefèvre received invoices totaling about €37,700 after a spring trip, with multiple €225 data charges logged in the early hours of May 2.
  • The company says his plan included 5 GB for Morocco roaming and that it sent 16 warning texts during the overage period.
  • Lefèvre maintains he barely used the phone, raised fears of hacking or a technical error, and hired a lawyer to contest the bill.
  • Orange initially suspended his line, disrupting his bar’s internet‑dependent cash register, so he temporarily switched providers to keep operating.
  • The operator restored service and lowered the demand to €500, citing his 38-year customer history, while stating it found no evidence of a hack or system fault.