Overview
- Mobile voice and data services are down for affected Optus customers in southeast Melbourne.
- Emergency calls are only possible if customers can connect via another carrier’s network or Wi‑Fi.
- Optus reports an aerial fibre break as the cause, with vandalism or copper theft cited in reports as a suspected factor under investigation.
- The company says it is investigating the fault and has not set a timeframe for restoration.
- This is the fourth recent Optus failure to affect access to 000, and the telco remains under a Senate inquiry into a September outage linked to deaths.