Overview
- An underground fibre break in the Port Stephens, Maitland and surrounding Hunter Valley areas has cut mobile voice and data services.
- Optus cautions some customers may be unable to reach Triple Zero and advises using Wi‑Fi calling or another network where possible.
- Emergency services, Telstra as the emergency call person, and government agencies have been notified, and technicians are on site working to restore service.
- Optus told affected customers it aimed to fix the issue within about five hours as investigations proceed, including checks on possible vandalism.
- Welfare checks are being conducted following reports of failed triple‑zero calls connected to the outage.