Overview

• Oppo’s in-house AndesGPT model now powers after-sales support for 60% of its user base across 20 countries and 13 languages.
• The service offers round-the-clock assistance and debuts AI-driven support on WhatsApp in 13 markets, a first among smartphone brands.
• AI-powered semantic recognition and intelligent routing have reduced human agent workloads by 40%, reserving complex issues for human escalation.
• Regional teams are fine-tuning AndesGPT with localized knowledge bases and user feedback to boost accuracy and relevance.
• Oppo is piloting retrieval-augmented generation, AI email assistants and smart queuing systems with plans to expand to 21 markets and platforms like Facebook, Line and Zalo by year-end.