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7h ago

Oppo Launches AndesGPT-Powered After-Sales Support in 20 Markets

The system handles customer inquiries 24/7 in 13 languages, freeing agents to tackle more complex issues.

Oppo Revamps Its Customer Service Systems With the Power of AI
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Oppo unveiled its AndesGPT chatbot in 2023

Overview

  • Oppo deployed its proprietary AndesGPT LLM to power after-sales support across 20 countries, enabling AI-driven, multilingual customer service.
  • The system operates 24/7 in 13 languages, including via WhatsApp in 13 markets as the industry’s first AI-powered support on the platform.
  • A three-stage workflow—semantic recognition, intelligent routing and automated user communication—has cut human agent workloads by 40%.
  • Regional teams are building localized knowledge bases and fine-tuning AndesGPT with user feedback to improve accuracy and relevance.
  • Oppo plans to expand the service to 21 markets and integrate it into Facebook, Line and Zalo by year-end while testing RAG and offline AI applications.