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OpenAI Says GPT-5 Sharply Improves ChatGPT’s Responses in Mental-Health Crises

The company credits a 170‑clinician effort informed by data showing roughly 1.2 million users a week display possible crisis signals.

Overview

  • OpenAI reports GPT-5 reduces undesired replies by 39% versus GPT-4o across sensitive categories, with a 52% drop in suicide and self-harm scenarios.
  • Safety-behavior compliance is cited at 92% compared with 27% previously, and reliability in long conversations surpasses 95%.
  • The system is designed to flag crisis indicators and then recommend professional help, block sensitive content, or decline to answer certain requests.
  • Responses that could encourage strong emotional attachment fell by 42% under GPT-5, with desired-behavior compliance at 97% versus 50% in the prior version.
  • OpenAI estimates about 0.07% of weekly active users—around 1.2 million people—show potential crisis indicators in 0.01% of messages, following work with 170 clinicians selected from a pool of 300 across roughly 60 countries.