Overview

• Under the Agentic Payments pilot, ChatGPT can browse a merchant’s catalog, present options and complete UPI checkout without switching apps.
• BigBasket is an initial merchant partner, with Axis Bank and Airtel Payments Bank providing the banking rails through Razorpay’s stack.
• The experience is built on NPCI’s UPI Reserve Pay and UPI Circle, with Razorpay saying users pre‑authorize amounts via two‑factor authentication and AI firms do not receive payment data.
• Razorpay told TechCrunch the pilot is rolling out nationally to select users with wider availability expected in the coming months, and it has completed proofs‑of‑concept with Google’s Gemini and Anthropic’s Claude.
• Coverage notes unresolved questions around privacy and liability, including how sensitive financial data is handled and who is accountable if a transaction goes wrong.