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OpenAI Appeals Court Order as CEO Calls for Confidentiality for ChatGPT Therapy Sessions

Altman urged lawmakers to grant AI-mediated advice the same confidentiality as licensed therapists.

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OpenAI says deleted chats from Free, Plus, and Pro users are wiped within 30 days unless they’re legally required to keep them for legal or security reasons.
Sam Altman, chief executive officer of OpenAI Inc., speaks during the Federal Reserve Integrated Review of the Capital Framework for Large Banks Conference
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Overview

  • OpenAI is contesting a June court order in The New York Times copyright lawsuit that would force it to retain all ChatGPT conversations indefinitely.
  • The company’s policy deletes most user chats within 30 days unless legally or security-driven retention is required.
  • Unlike end-to-end encrypted messaging apps, OpenAI staff can access user conversations for model training and misuse monitoring.
  • Usage of ChatGPT for mental health support and life advice has surged among younger users despite the absence of legal privacy safeguards.
  • The dispute underscores intensifying debates over AI oversight, user trust, and data governance as AI applications expand into personal advice.