Overview
- AGCO said theScore breached Registrar’s Standards that require proactive monitoring, timely intervention and employee training to protect players.
- Regulators found a patron wagered about CA$2.5 million and lost roughly CA$230,000 over eight months, including nearly CA$100,000 in the first month.
- AGCO cited missed red flags such as repeated bonus requests, loss‑chasing and distress reported to a VIP host, along with reliance on self‑assessments and inaccurate income documentation.
- AGCO CEO and Registrar Dr. Karin Schnarr said operators that fail to uphold safer‑gambling standards undermine trust and the integrity of Ontario’s regulated market.
- TheScore may appeal the monetary penalty to the Licence Appeal Tribunal, and the action comes within ongoing AGCO enforcement since the market’s 2022 launch.