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Ontario and Alberta Watchdogs Urge Fixes After PowerSchool Breach Exposed Millions

Regulators urge contract overhauls to tighten access controls, improve breach readiness.

Overview

  • Co-ordinated reports released Tuesday found many school boards lacked breach plans, key privacy clauses in PowerSchool contracts, and effective oversight of the vendor’s safeguards.
  • About 5.2 million people in Canada were affected, including roughly 3.86 million in Ontario and more than 700,000 in Alberta, with dozens of boards and education bodies reporting incidents.
  • Investigators say attackers used compromised credentials to access the student information system and PowerSource portal, with an always-on remote maintenance setting enabling entry.
  • Recommendations include renegotiating contracts, implementing ongoing monitoring and multi-factor authentication, limiting remote access to as-needed, and strengthening incident response policies, with calls for provincial support to boost bargaining power.
  • PowerSchool paid a ransom; the federal privacy probe ended in July after remediation commitments, an independent security assessment is due by March 2026, and a 19-year-old in Massachusetts was sentenced in October to four years for related cyber extortion.