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OnePlus Offers Refunds for 12R 256GB Model Over Storage Miscommunication

Affected customers can seek a full refund until March 16 after the device was mistakenly advertised with UFS 4.0 storage instead of UFS 3.1.

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OnePlus 12R (pictured) is available in Cool Blue and Iron Gray colour options.

Overview

  • OnePlus 12R buyers who purchased the 256GB model can seek a full refund until March 16 due to a miscommunication about the device's storage standard.
  • The company initially advertised the OnePlus 12R 256GB model as having UFS 4.0 storage, but it actually uses the slower UFS 3.1 standard.
  • OnePlus COO Kinder Liu issued a public apology and clarified that customers could contact customer service for a refund.
  • Despite the storage standard issue, the OnePlus 12R is praised for its value, featuring a Snapdragon 8 Gen 2 chipset, 16GB of RAM, and a 120Hz AMOLED screen.
  • OnePlus is taking steps to restore customer trust and emphasizes the device's overall performance and features despite the storage discrepancy.