Overview

• The Commission for Complaints for Telecom-Television Services audited 65 providers in 2024 and found only 32% fully met requirements to inform customers about its services
• Audits revealed 43% of provider websites with search functions failed to return results for the CCTS, down from 52% in 2023
• Between August 1, 2024, and January 31, 2025, the watchdog handled 11,909 customer grievances, marking a 12% increase from the previous year
• Wireless service issues accounted for around half of the complaints, followed by internet problems at just over one-quarter of cases
• The CCTS flagged nine instances where providers did not implement agreed or ordered remedies and then worked with them to secure customer resolutions