Overview
- The lawsuit, filed October 9 in the U.S. District Court for the District of Oregon, alleges On’s cushioning design causes a loud squeak with each step.
- The complaint names 11 CloudTec models, including Cloud 5, Cloud 6 and Cloudsurfers, with retail prices listed at roughly $140 to $180.
- Plaintiffs say warranty claims were denied after the company characterized the noise as normal wear and tear, pushing customers toward DIY fixes.
- After a February 2025 demand letter seeking refunds, the suit now seeks reimbursement and a jury trial, with On declining to comment on the pending case.
- The filing attributes the noise to materials within the CloudTec structure rubbing together and seeks compensatory, statutory and punitive damages for what it contends could be thousands of purchasers.