Overview
- Dean said a video from a struggling single mother drove her to challenge Ticketmaster, Live Nation and AEG over inflated resale prices.
- Ticketmaster activated a Face Value Exchange for Dean’s tour so resales on its platform are capped at the original price with no added fees.
- Fans who paid markups to resellers on Ticketmaster are being refunded, with Dean estimating the total at roughly $2 million.
- Live Nation CEO Michael Rapino backed the steps and noted the company cannot require other marketplaces to honor artists’ resale preferences.
- Billboard reported that AEG did not respond to its request for comment after Dean’s November criticism.