Overview
- Speaking at a Dec. 15 Soho Sessions and Grammy Museum event in New York City, Dean said a video from a struggling single mother motivated her to challenge resale prices.
- After her November Instagram rebuke of Ticketmaster, Live Nation and AEG over “disgusting” markups, Ticketmaster activated a Face Value Exchange for her tour.
- Ticketmaster is capping resales at the original price on its platform and refunding fans who paid markups to resellers there, with Dean estimating around $2 million in refunds.
- Live Nation CEO Michael Rapino endorsed Dean’s push for affordability but noted the company cannot compel other marketplaces to honor the same resale cap.
- AEG did not respond to Billboard’s November request for comment as Dean’s 2026 arena dates and recent Best New Artist Grammy nomination keep attention on the issue.