Overview

• Siddhi Vijayvargia suffered a major fracture in her left arm during an Ola Bike ride in Noida on April 22, requiring multiple surgeries and incurring over ₹3 lakh in medical expenses.
• Despite initial promises of support, Ola delayed compensation for her treatment and issued vague updates for months.
• On June 11, her colleague Pratyush Singh detailed the incident in a LinkedIn post that went viral and highlighted shortcomings in Ola’s grievance process.
• Ola Support responded the same day, stating it was actively looking into the matter and would connect with Vijayvargia soon.
• Singh criticized Ola’s reply as a ‘template message’ and urged the company to deliver concrete relief and rebuild user trust.