Overview

• The family missed their cruise ship in Ketchikan due to a local tour operator's error.
• They incurred a $9,000 fine and additional travel expenses totaling around $21,000.
• Their passports, medication, and clothes were left on the ship, complicating their return home.
• Norwegian Cruise Line has promised to reimburse the family's out-of-pocket expenses.
• The incident has sparked calls for improved policies to prevent similar occurrences.