Overview
- Ofgem and Energy UK are asking people who moved in the past five years to check old accounts and contact former suppliers to recover unused credit.
- The regulator says around 1.9 million closed accounts still hold balances built up over the past five years, often after customers moved home.
- Energy UK reports that more than 90% of closed-account credit is returned automatically, with most remaining cases linked to outdated customer information.
- Uswitch estimates the average unclaimed amount at about £126 per affected household, making potential refunds meaningful for many bill-payers.
- To claim, customers should provide their full name, previous address, account number if known, switch details, and up-to-date contact information, while a separate Ofgem plan aims to clear £500 million of energy debt for about 195,000 people on means-tested benefits starting in phases early next year.