Overview

• Ofgem's new regulations will require energy suppliers to compensate households £40 if a faulty smart meter is not fixed within 90 days.
• Suppliers must offer smart meter installation appointments within six weeks of a request, or face penalties under the proposed rules.
• Energy companies will also need to provide a resolution plan within five working days of a reported smart meter fault.
• The proposals come as millions of smart meters have malfunctioned, undermining consumer confidence and slowing adoption.
• Currently, 66% of UK homes have a smart or advanced meter, but Ofgem's measures aim to address persistent issues and encourage further rollout.