Ofgem Proposes Compensation for Faulty Smart Meters in New Standards

The UK regulator aims to improve service quality and boost smart meter adoption with stricter rules for energy suppliers.

Ofgem's new regulations will require energy suppliers to compensate households £40 if a faulty smart meter is not fixed within 90 days.
Suppliers must offer smart meter installation appointments within six weeks of a request, or face penalties under the proposed rules.
Energy companies will also need to provide a resolution plan within five working days of a reported smart meter fault.
The proposals come as millions of smart meters have malfunctioned, undermining consumer confidence and slowing adoption.
Currently, 66% of UK homes have a smart or advanced meter, but Ofgem's measures aim to address persistent issues and encourage further rollout.