Overview

• Ofgem has finalised binding rules requiring £40 payouts for installations delayed beyond six weeks or smart meters left unrepaired for over 90 days.
• The compensation scheme now covers meters operating in “dumb” mode due to connectivity failures and includes protections for micro-businesses.
• Suppliers must implement the standards from early 2026 under threat of enforcement action if they miss installation or repair targets.
• Since July 2024, the regulator has driven the repair or replacement of more than 600,000 faulty smart meters as part of its crackdown.
• Government figures show about 3.4 million meters still fail to send automatic readings, highlighting the urgency of the new rules.