Overview
- The measures take effect in February 2026 following proposals first set out in March.
- Households will get £40 automatically if they wait more than six weeks for an appointment, if an installation fails due to a supplier-controlled fault, or if no resolution plan arrives within five working days.
- Ofgem says the standards will set firm expectations of suppliers and drive better service for people who choose a smart meter.
- The UK government voiced support for the move, with Energy Consumers Minister Miatta Fahnbulleh highlighting stronger protections during installation.
- Industry group Smart Energy GB reports more than nine in ten meters operate in smart mode and 85% of users are satisfied, though operational gaps persist.