Overview

• Staffordshire Police have opened an investigation into the July 2 assault in the Nemesis Reborn queue and are urging witnesses to call 101 or Crimestoppers.
• Emma Rosall, an off-duty officer, declined Alton Towers’ £25 discounted tickets and is pressing for a full refund after her visit was cut short.
• Tannoy announcements warning potential queue jumpers of CCTV monitoring failed to deter the attackers from punching Rosall and shoving her 13-year-old son against a fence.
• The incident has intensified calls from visitors and local voices for more security staff and stricter enforcement in high-traffic queue areas.
• Alton Towers maintains it acted promptly and takes guest safety seriously, but criticism over compensation and risk prevention continues to mount.