Overview
- Ofcom’s decision published on December 15 found Amazon in breach of ODPS Rule 12, which requires measures to prevent under-18s from seeing specially restricted material.
- The September incident saw Diary of a Wimpy Kid replaced by Love & Other Drugs, a BBFC 15-rated film noted for strong sexual content and language.
- The complainant reported three unsuccessful attempts to reach Amazon before escalating the case to the regulator.
- Amazon said it fixed the issue within 48 hours and reported that 122 customers attempted to access the affected title during that period.
- Amazon apologized and said it requested unique content identifiers from its partner and updated internal processes, as Ofcom reiterated expectations for swift action on risks to children.