Overview

• Ofcom found that 948 Voice over Internet Protocol calls between January 2022 and March 2024 supplied incorrect location information to 999 and 112 services
• The £122,500 penalty was reduced by 30 percent following Gigaclear’s admission of the breaches and agreement to settle, with the payment due to the Treasury
• Regulator enforcement director George Lusty warned that precise caller location can mean the difference between life and death and reaffirmed Ofcom’s commitment to compliance
• Investigation traced the failures to a third-party supplier’s misconfiguration and Gigaclear’s inadequate system testing and response to a customer complaint
• Gigaclear conducted a full post-incident review and implemented new oversight processes and system reconfigurations to prevent recurrence