Overview

• Developed by the Centre for Modernising Government Initiative in collaboration with Meta India, Odisha becomes the second state after Andhra Pradesh to adopt the model.
• The service is live on WhatsApp at 9437292000, offering support in Odia and English with both text and voice interactions.
• Residents can obtain certificates, apply for licences, check land and revenue records, connect with police, and access schemes such as the National Family Benefit Scheme.
• Users can raise and track grievances through the chatbot, and the state simultaneously launched a dashboard for the Right to Public Services Act’s Central Monitoring System.
• Officials outlined plans to expand coverage to more than 500 services, with statewide awareness campaigns to boost adoption.