Overview

• The company says it has handed out 93,000 blankets to date and will issue a further 10,000 this winter, with recipients reporting average gas-bill cuts of about 20%.
• Customers seeking a blanket must apply via Octo Assist by creating a Paylink budget and providing income, spending and hardship details for assessment.
• Octo Assist has been expanded to £40 million and has supported more than 100,000 customers through grants, standing charge holidays and debt write-offs.
• Octopus highlights additional help such as thermal camera loans, in-person Energy Helpers, in-house social workers and reward-based free electricity sessions.
• Separate help is available this winter as the Warm Home Discount offers a one-off £150 bill credit to eligible households, and Ovo Energy also reports a free blanket scheme via its extra support site.