Overview
- Refunds cover the full ticket price plus service fees for General A and Pit purchases, with requests due by December 9 through the Help button in Ticketmaster accounts.
- 'La Casita' and a new 'Los Vecinos' section were added to the Mexico City setup, with the secondary stage placed in General B, prompting complaints about sightlines and proximity.
- Ticketmaster will return money to the original payment method, and processing times depend on the bank or payment provider; in-person buyers must process refunds at the point of purchase.
- OCESA says the modification is not a mass seating reconfiguration or an event cancellation, and the concerts remain scheduled at Estadio GNP Seguros.
- The company cites a goal of recreating the full tour experience with more intimate moments, while consumer agency Profeco had no formal complaints reported at the time of coverage.